Hey everyone, I just got some "SSAC" headers yesterday in the mail. While I'm typing my rant I figured I would see if anyone has had any problems with them lately.
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Thinking of buying SSACs? DON'T!
Started by
97 park ave
, Apr 04 2013 12:05 AM
12 replies to this topic
#1
97 park ave
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Posted 04 April 2013 - 12:05 AM
#2
glendayle
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Posted 04 April 2013 - 12:58 AM
What kind of problems? I ordered mine a few months back. THere was a little issue with their ordering system, but after I talked to Rich on the phone everything was good.
#3
97 park ave
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Posted 04 April 2013 - 01:09 AM
I remember there being a thread on here about having to send your order to SSAC via PayPal , with the order description in the comments on PayPal. That's what I ended up doing last week when I placed an order with them, they promptly took my money and the package was shipped the next day. The scheduled arrival date was April 2nd, and it arrived on April 2nd. Everything was gravy, until I opened the box. I didn't even take half of the parts out of the box and I was already heated. I'm sure I don't have to post what REAL SSACs look like as you all know, so I'll show you what arrived at my house yesterday:
If you haven't caught it already, here are some close ups of the main parts that will not work:
Look familiar? Like maybe the POS OBX headers on eBay?
So I sent them a nice e-mail yesterday, pictures included, and asked that they make it right or refund my money, woke up this morning to no reply. E-mailed them again this morning saying that I have been nice enough to not put this issue out all over the 3800 community, and that I may be forced to if they aren't wling to take care of their customers.
After that I decided to do some research. I stopped home on my lunch break and got any useful information off of the packing label that I could. Here's what I had to work with:
Customer Service
Kidult Garden
16716 E Johnson Dr.
City of Industry, CA 91748
And then this number: (626)-598-0113
When I got back to work I skimmed through SSACs site to try to find any kind of address or some sort of way to contact them other than the e-mail I tried twice already. The only thing they list is a FAX number, so I tried faxing them from work. You guessed it, it didn't go through, the number is no good.
After that I decided I would try the number that I posted above from the packing label, I figured it would either be a number for FedEx or SSAC, but here's where I almost went through the roof.
I called the number and a guy answered on the other end that had quite the accent that I could barely even understand. I asked if I was speaking to FedEx or SSAutoChrome, and he replied with an answer I couldn't understand. I asked again what company I was speaking to, and he replied "this is eBay customer service".
EBAY!
Did they really take my $250 and send me an eBay set of OBX headers for half the price?!?!
I e-mailed SSAC for the third time immediately after I got off the phone. Said I know what they did and they need to fix it NOW, before I post this on all the 3800 boards, report them to the BBB, and if it comes down to it I will be involving a lawyer.
Stage one is in effect, starting with this board.
Still haven't heard anything from them, and believe me I am pissed.
I have tomorrow off and was going to begin the tear down, well now that I don't have headers who knows how long it will be before this gets fixed and I can start my build.
/rant
Anyone ever hear of anything like this happening?
If you haven't caught it already, here are some close ups of the main parts that will not work:
Look familiar? Like maybe the POS OBX headers on eBay?
So I sent them a nice e-mail yesterday, pictures included, and asked that they make it right or refund my money, woke up this morning to no reply. E-mailed them again this morning saying that I have been nice enough to not put this issue out all over the 3800 community, and that I may be forced to if they aren't wling to take care of their customers.
After that I decided to do some research. I stopped home on my lunch break and got any useful information off of the packing label that I could. Here's what I had to work with:
Customer Service
Kidult Garden
16716 E Johnson Dr.
City of Industry, CA 91748
And then this number: (626)-598-0113
When I got back to work I skimmed through SSACs site to try to find any kind of address or some sort of way to contact them other than the e-mail I tried twice already. The only thing they list is a FAX number, so I tried faxing them from work. You guessed it, it didn't go through, the number is no good.
After that I decided I would try the number that I posted above from the packing label, I figured it would either be a number for FedEx or SSAC, but here's where I almost went through the roof.
I called the number and a guy answered on the other end that had quite the accent that I could barely even understand. I asked if I was speaking to FedEx or SSAutoChrome, and he replied with an answer I couldn't understand. I asked again what company I was speaking to, and he replied "this is eBay customer service".
EBAY!
Did they really take my $250 and send me an eBay set of OBX headers for half the price?!?!
I e-mailed SSAC for the third time immediately after I got off the phone. Said I know what they did and they need to fix it NOW, before I post this on all the 3800 boards, report them to the BBB, and if it comes down to it I will be involving a lawyer.
Stage one is in effect, starting with this board.
Still haven't heard anything from them, and believe me I am pissed.
I have tomorrow off and was going to begin the tear down, well now that I don't have headers who knows how long it will be before this gets fixed and I can start my build.
/rant
Anyone ever hear of anything like this happening?
#4
glendayle
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Posted 04 April 2013 - 01:13 AM
PM me if you want Rich's phone number. A real one that works. Just don't tell him where you got it. FWIW, I think that the SSACs are the same as all the cheap headers being sold on ebay. Obviously there have been a couple of different iterations of the collector. It wouldnt' surprise me if they are acquired from the same wholesaler out of China or whatever.
Edited by glendayle, 04 April 2013 - 01:43 AM.
#5
wanted.regal
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Posted 04 April 2013 - 01:37 AM
thats weird. i ordered my set a year ago with no problems.
#6
97 park ave
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Posted 04 April 2013 - 02:01 AM
PM me if you want Rich's phone number. A real one that works. Just don't tell him where you got it. FWIW, I think that the SSACs are the same as all the cheap headers being sold on ebay. Obviously there have been a couple of different iterations of the collector. It wouldnt' surprise me if they are acquired from the same wholesaler out of China or whatever.
Yea I wasn't expecting gold or anything, just what everyone else has been getting for the past year or 2. Instead I got a nice set of OBXs...
#7
TeacherCreature
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Posted 04 April 2013 - 12:20 PM
What is the url to the site your ordered from perhaps u accidentally oredered from a obx vendor ?
that sucks man
that sucks man
#8
Styxonice
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Posted 04 April 2013 - 01:26 PM
YES!! This is exactly what I got from them last week when they finally shipped my order!
I figured I might as well give them a shot because they're still 3" pipes where they come together. I would have no complaints if they actually fit, but they don't. The crossover pipe is pretty screwed up.
You can see I tried to cut them up a bit to make them fit, but they're still not fitting right. Tomorrow I'll be out with a torch to try and get more of a bend on the front collector so it actually has clearance over the transmission.
I don't know if these are actually obx headers since they have a 3" downpipe and obx's have a 2.5", and the front manifold doesn't have an egr spot like the obx one's do. Either way though, these are not the slp/speed daddy type of headers they used to sell. I'd stay away if I were you.
I'm extremely disappointed.
I figured I might as well give them a shot because they're still 3" pipes where they come together. I would have no complaints if they actually fit, but they don't. The crossover pipe is pretty screwed up.
You can see I tried to cut them up a bit to make them fit, but they're still not fitting right. Tomorrow I'll be out with a torch to try and get more of a bend on the front collector so it actually has clearance over the transmission.
I don't know if these are actually obx headers since they have a 3" downpipe and obx's have a 2.5", and the front manifold doesn't have an egr spot like the obx one's do. Either way though, these are not the slp/speed daddy type of headers they used to sell. I'd stay away if I were you.
I'm extremely disappointed.
#9
Zef_66
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Posted 04 April 2013 - 02:12 PM
I found this info on their website: http://www.ssautochr...omerservice.htm
CONTACT INFORMATION:
SSAutoChrome Inc.
5012 Swisswood Drive
Raleigh, NC 27613-7012
1-800-957-0644 Toll Free
1-919-845-0997 Fax Order Line
Open
Monday - Saturday 8:00a.m - 10:00p.m
Department E-mail Contact:
Customer Service: customersupport@ssautochrome.com
Product Inquiry : info@ssautochrome.com
SSAutoChrome Comment Form:
Email us at Info@ssautochrome.com
#10
Zef_66
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Posted 04 April 2013 - 02:16 PM
I found this info on their website: http://www.ssautochr...omerservice.htm
CONTACT INFORMATION:
SSAutoChrome Inc.
5012 Swisswood Drive
Raleigh, NC 27613-7012
1-800-957-0644 Toll Free
1-919-845-0997 Fax Order Line
Open
Monday - Saturday 8:00a.m - 10:00p.m
Department E-mail Contact:
Customer Service: customersupport@ssautochrome.com
Product Inquiry : info@ssautochrome.com
SSAutoChrome Comment Form:
Email us at Info@ssautochrome.com
#11
Zef_66
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Posted 04 April 2013 - 02:17 PM
Well, for some reason this forum won't let me post the contact info I found. Whatever...
Maybe it will work if I just post the link?
http://www.ssautochr...omerservice.htm
Maybe it will work if I just post the link?
http://www.ssautochr...omerservice.htm
#12
Zef_66
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Posted 04 April 2013 - 02:18 PM
Can I post just the phone number? 1-800-957-0644
#13
97 park ave
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Posted 04 April 2013 - 05:42 PM
Finally hopefully getting somewhere, the number I got from glendayle last night worked and I actually talked to someone. I explained my issue and also told him how people on 3800pro are having to torch the crossover to bend it so it will fit. He said he was unaware of any changes to the headers or the crossover problems and told me to send an email with pics. I am waiting on a reply now hopefully they'll fix this.
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